Avoid Scams!

Stop the Scammers: A Computer Safety Guide from Computer Maintenance & Upkeep

Tech support and refund scams are becoming more common and more convincing. Whether it’s a phone call, an email, or a sudden popup on your screen, these criminals want two things: access to your computer and your money.

__________

Red Flags to Watch For

Urgent Threats or "Infections" Scammers use fear to make you act fast. They claim your computer is infected with viruses or that your security has been breached. They often pretend to be from well-known companies like Microsoft, Amazon, or the IRS.

Requests for Remote Access A technician should never ask to take control of your computer out of the blue. Once inside, scammers show you normal system files and claim they are "proof" of a major problem.

The "Accidental" Over-Refund In this common trick, scammers claim you are owed money. They ask you to log into your bank while they watch remotely. They manipulate the text on the screen to make it look like they sent you too much money, then demand you "return" the difference via wire transfer or gift cards.

__________

The Golden Rules of Safety

• Legitimate companies do not cold-call you about computer security or unexpected refunds.

• Never call a phone number displayed on a popup. These are always fraudulent.

• Never allow anyone but your known and trusted tech support person to remote into your computer.

• Never log into your bank while someone has remote access to your computer.

__________

What to Do

If you get a suspicious call, hang up immediately. Do not engage with them. If a popup freezes your browser, restart your computer instead of calling the number on the screen.

If you are worried that your computer has already been compromised or if you want a security checkup, reach out to us at CM&U. We can verify that your system is clean and secure.